1. Overview
HES Institute provides professional education, training, consultancy, inspection, assessment, auditing, awareness, and related professional services.
Because our services primarily consist of courses, training programmes, consultancy assignments, and other professional services, returns are handled according to the nature of the service purchased.
2. Course and Training Registrations
Once a participant registers for a course or training programme, the course place is considered confirmed only after HES Institute confirms the registration and, where applicable, receives the required payment.
If a participant wishes to cancel or transfer a course registration, the request should be submitted to HES Institute in writing.
Any applicable return, refund, transfer, or cancellation charge will be determined according to the specific course’s stated terms and refund policy.
3. Consultancy and Professional Services
For consultancy, inspection, assessment, auditing, or other professional services, return arrangements will depend on the applicable quotation, proposal, purchase order, service agreement, or contract between HES Institute and the client.
Once professional services have commenced, any return or refund request will be considered in accordance with the applicable agreement and the work already performed.
4. External Services and Fees
Some HES Institute courses or services may involve external awarding bodies, examination organisations, certification organisations, or other third-party providers.
Fees paid directly to external organisations may be subject to those organisations’ own return and refund policies.
HES Institute cannot guarantee or control the return policies of third-party organisations.
5. Course Cancellation or Rescheduling by HES Institute
HES Institute reserves the right to cancel, postpone, reschedule, relocate, or modify a course where reasonably necessary, including due to insufficient enrolment, trainer availability, operational circumstances, technical problems, emergencies, or other unforeseen circumstances.
Where HES Institute cancels or significantly reschedules a course, participants will be informed and offered an appropriate alternative arrangement, subject to the applicable course terms.
6. How to Request a Return
Any request relating to cancellation, transfer, return, or refund should be submitted to HES Institute in writing using the official contact information provided on our website.
Requests should include the participant’s name, course or service details, registration information, and the reason for the request.
7. Important Notice
HES Institute does not automatically guarantee a return or refund for every cancellation or service.
Each request will be considered according to the applicable course terms, service agreement, payment arrangements, and any relevant third-party policies.
For further information, please contact HES Institute using the contact details provided on this website.