1. Overview
HES Institute provides professional courses, training programmes, consultancy, assessment, inspection, auditing, awareness programmes, and related professional services.
Refunds are handled according to the nature of the course or service and any applicable terms communicated at the time of registration or agreed with the client.
2. Course Registration Refunds
If a participant wishes to cancel or transfer a course registration, the request must be submitted to HES Institute in writing.
Any refund, transfer, or cancellation charge will be determined according to the applicable course’s stated cancellation and refund policy.
Therefore, the refund terms may vary between different courses and programmes.
3. External Examination and Certification Fees
Some courses may involve external examination, awarding, certification, professional, or standards organisations.
Fees paid directly to external examination, awarding, certification, or other third-party organisations may be subject to those organisations’ own refund policies.
HES Institute does not guarantee refunds for fees that are controlled by an external organisation.
4. HES Institute Course Cancellation
HES Institute reserves the right to cancel, postpone, reschedule, relocate, or modify a course when reasonably necessary.
Reasons may include:
- Insufficient enrolment
- Trainer availability
- Operational circumstances
- Technical problems
- Emergencies
- Other unforeseen circumstances
Where HES Institute cancels or significantly reschedules a course, participants will be informed and offered an appropriate alternative arrangement, subject to the applicable course terms.
5. Participant Cancellation
Participants who wish to cancel their registration should contact HES Institute in writing as soon as possible.
The applicable refund or cancellation outcome will depend on the specific course’s cancellation and refund terms.
6. Non-Attendance
Participants are expected to attend training sessions on time and participate appropriately.
Certain courses may have minimum attendance requirements. Failure to meet attendance requirements may affect eligibility for course completion, assessment, examination, or certification.
Non-attendance does not automatically create an entitlement to a refund.
7. Consultancy and Professional Services
For consultancy, inspection, assessment, auditing, and other professional services, refund arrangements will be determined by the applicable quotation, proposal, purchase order, service agreement, or contract.
Where services have already been performed, any refund consideration will take into account the applicable agreement and services already provided.
8. Refund Requests
All refund requests should be submitted to HES Institute in writing.
The request should include:
- Participant or client name
- Course or service name
- Registration or booking information
- Payment information where applicable
- Reason for the refund request
Each request will be reviewed according to the applicable course terms, service agreement, payment arrangements, and relevant third-party policies.
9. Important Notice
HES Institute does not guarantee a refund for every cancellation, non-attendance, or service-related request.
Refund eligibility and any applicable charges will be determined according to the terms applicable to the relevant course or service.
For questions regarding refunds, please contact HES Institute using the contact information provided on our website.